💸 Refund Policy – BETMTAANI

Effective Date: 13 June 2025
Last Updated: 26 September 2025

At BETMTAANI, we strive to provide a fair and transparent betting experience. This Refund Policy outlines the circumstances under which refunds may be issued and the procedures for requesting them.

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1. General Policy

• All bets placed on BETMTAANI are final once confirmed and cannot be cancelled or refunded unless due to a verified error or system malfunction.
• Refunds will not be issued for losses resulting from user error, misinterpretation of odds, or changes in personal circumstances.

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2. Refund Eligibility

Refunds may be considered under the following conditions:

• A technical error caused a duplicate bet or incorrect stake deduction.
• A bet was placed on a market that was incorrectly listed or settled.
• The event was cancelled or postponed and not rescheduled within 72 hours.
• A deposit was made but not credited to your account due to a system fault.

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3. Non-Refundable Situations

Refunds will not be granted for:

• Bets lost due to normal game outcomes.
• Suspended or voided bets resulting from rule violations.
• Bonus funds or promotional credits.
• Withdrawals processed correctly and confirmed by payment providers.

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4. Requesting a Refund

To request a refund, please contact our support team within 48 hours of the incident:

📧 support@betmtaani.co.ke
📞 +254(0)117 - 135 -665

Include the following details:

• Your full name and account ID
• Date and time of the transaction
• Description of the issue
• Any supporting screenshots or documentation

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5. Processing Time

• Refund requests are reviewed within 3–5 business days.
• Approved refunds will be credited to your BETMTAANI account or original payment method.
• You will be notified via email once your request is resolved.

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6. Policy Updates

BETMTAANI reserves the right to update this Refund Policy at any time. Continued use of our services after changes implies acceptance of the revised terms.

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